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Return & Exchanges

 

We try to make every purchase simple and easy on our website. We take extreme care in manufacturing our products and adhere to the highest quality standards. If you are not happy with your purchase, please contact us within 48 hours/2days of receiving the product for all returns/exchanges. You can exchange the products within 14 days of delivery. Exchanges are free as of now.

For every purchase made at our website, we reserve sole discretion to provide resolution as we deem fit. Every return or exchange request is treated as an individual case. We are unable to offer refunds if we’ve been given an incorrect or incomplete shipping address, or if there are three failed delivery attempts by our shipping agency and/or the package is refused by the recipient.

 

For returning any of the items purchased, please contact our care team within 48 hours of delivery with the following information: 
Order number 
- Delivery address 
- Specify the reason for return and in case of a defective or incorrect product, please send us an image of the item 

You may contact us via email at care@nuramino.com or call our customer care at +91 9315103023 from Monday to Saturday, between 10:00 AM to 06:30 PM (IST). We will look into the issue and respond to you within 24 working hours. 

We will schedule a reverse pick-up within 5-7 business days. Please ensure that the product you return is unused, unworn, unstained and the original tags and labels are intact.

Exchange Process for Size/Color

Please refer our size chart before you make a purchase, and in case you are not sure about your size, do write to us at care@nuramino.com or whatsapp us on +91-9315103023. For custom fits, please fill in the form available at the bottom of our webstore. 

If you would like a different size/color in the same style of clothing that you have purchased, please contact our care team within 48 hours of delivery. You will need to go through the following steps: 
1. Contact us to schedule a reverse pickup. 
2. Once the unused product is received at our end, we will issue you a credit note. 
3. You can then use the credit note to place a new order and choose the correct size.

Please note that size/color exchanges may not be possible if the product is purchased during a period of special pricing/Sale.

Once the item dispatched from your end reaches us, we will ship the replacement product that will reach you in our standard delivery time of 5-7 business days for domestic shipments.

  • Credit notes for any returns or exchanges will only be sent to the registered email address or the email address has been used to make the purchase.
  • Replacements will be offered based on availability of product. If we don't have the replacement product, we'll be happy to offer you a credit note or a refund.
  • We offer replacements, or size/color exchanges in case of clothing, only for the same product or style you have purchased.